Common questions.

This is a list of the most frequently asked questions about Legacy Websites’ services and features.

FAQs.

If you have a question that is not included below- click here.

general
What is a Legacy Website?
A Legacy Website is a first-of-its-kind online environment where family and friends can celebrate a deceased loved one’s life and legacy in an elegant and creative way.

Created by popular web development and marketing firm, Pewple Websites, each Legacy Website includes: your loved one’s obituary, funeral service video, photo gallery, home videos, milestones, tributes, donations option and more. A personalized domain name and password-protect feature are also included with each website.

Click here for a full list of features.

How do I purchase a Legacy Website?
To purchase a Legacy Website for your loved one, simply click here to purchase one now, or consult with your funeral service provider and they will place the other with us on your behalf.

FUNERAL HOMES

If you’re a funeral service provider and you are not apart of our network of funeral homes, please click here to setup a free account and start earning 25% today.

DIRECT-TO-CONSUMER

If you are not purchasing a Legacy Website through a funeral home or service provider, please click here. You’ll be asked to complete a brief online form before you proceed to pay. Once the payment process is complete, you will need to locate all of the required files needed for your loved one’s Legacy Website. See; Required Files below for the full list.

And, when you’re ready to send us your files, simply return to the How to Send Files page and click on the upload your files button to send upload your files.

IMPORTANT: You will be directed to our Google Drive directory. There may be multiple folders, so please locate the folder with your loved one’s name on it, and upload the files there.

NOTE: You will only be permitted access to that specific folder and you’ll need the same email address you used when you purchased the Legacy Website to upload files or have access to the folder.

And, once we’ve received all of your files, we will complete the Legacy Website in seven days.

Required files.
Obituary – Allows family and friends to view your loved one’s obituary in its original format online. NOTE: You can turn the obituary’s page by clicking the arrows on the left and right sides the page OR for an even cooler experience, by clicking or tapping (mobile users) to top corner of a page. You can then turn the page like the physical obituary.

Funeral Service – Allows family and friends the ability to view your loved one’s funeral services if they were unable to attend or if they simply wanted to revisit the service. NOTE: A family member, friend or professional videographer will need to capture and provide this full video file to us. IMPORTANT: We will not be able to add the funeral service to your loved one’s Legacy Website without the video file being provided to us. WE CANNOT ATTEND OR RECORD YOUR LOVED ONE’S FUNERAL SERVICE.

Milestones – Allows family and friends the ability to view your loved one’s achievements and milestones in an engaging and professional way. NOTE: We will use the same Milestones included in your loved one’s obituary, so you do not have to send anything UNLESS you would like to add ADDITIONAL milestones. In this case, simply include the new Milestone list in a Microsoft Word or Google Doc file

Home Video(s) – Allows family and friends the ability to view your loved one’s videos (birthday parties, family reunions, etc.) and relive the memories shared with them.

Tributes – Allows family and friends the ability view your loved one’s to view the tributes shared in the obituary. NOTE: We will use the same Tributes and Acknowledgements included in the obituary, so you do not have to send anything UNLESS you would like to add ADDITIONAL tributes. In this case, simply include them in a Microsoft Word or Google Doc file.

Photos – Allows family and friends the ability to view your loved one’s photos and relive the memories shared with them.

Guestbook – Allows family and friends the ability to sign your loved one’s online guestbook. NOTE: We’ll only need the email address(es) that you’d like the guestbook submissions to be emailed to.

OPTIONAL FILES / FEATURES

Family Tree – OPTIONAL. This is not a required file.

Local Grief Services – OPTIONAL. This is not a required feature. But, it gives you the ability to share helpful grief service links with family and friends who may be in need.

Password Protection – OPTIONAL. This is not a required feature. But, it gives you the ability to control who has access to your loved one’s Legacy Website by giving the password to family and friends that you’d like to have access only.

Accept Donations – OPTIONAL. This is not a required feature. But, it allows family and friends to share continued monetary support for your loved one’s immediate family. CashApp and PayPal are presently supported. Please email us for other payment processing options.

How long will it take to complete a new Legacy Website for my loved one?
Upon receipt of the required files, it will take no more than seven days to complete your loved one’s Legacy Website.
How long will my loved one's Legacy Website remain online?
Each Legacy Website purchase comes with a lifetime license with us. Simply put, you only need to make one payment for unlimited online access to your Legacy Website!
Are Legacy Websites only for loved ones that passed away recently?
No. Legacy Websites are for families that want to celebrate the Lives and Legacies of their loved ones. They may’ve passed away two weeks ago or two years ago. NOTE: As long as you’re able to provide us with the required files, we will most certainly accommodate.
How do I submit files, photos and videos?
You can upload your files to our Google Drive folder. Simply, locate the folder with your loved one’s name and upload the files there. Google Drive is a much better option than email due to file size restrictions, etc.

To get started, simply click here to start uploading your files. Note: You must register/submit your payment first.

Can I use blurry, damaged or low quality photos and video files?
Although, clean, quality photos and video footage are always the best case scenario for any project. For example: We had access to some pretty nice quality images for our Legacy Website demo. But, the reality is: Sometimes, photos aren’t the best quality. And ofttimes, those are the only photos available, so we have to work with what we have. That said, we’ve added a few tips to keep in mind when gathering your photos, video and other files below.

Tips:

PHOTOS

I. All photos must be in a digital format Note: Taking a picture (with a smart phone, for example) of an old photo is not recommended, but ultimately, we’ll certainly work with what you’re able to provide. For a cleaner look, scanning the photos are a much better option.

II. Whatever photos you would like to use in the Photo Gallery on the Legacy Website’s HOMEPAGE should be as clear as possible and the size should be at least 500 pixels x 500 pixels. NOTE: Click here to view the Photo Gallery and how your photos will be positioned on the Legacy Website.

III. Whatever photo you would like to use as the Main Photo (next to the loved one’s name) on the Legacy Website’s HOMEPAGE should be as clear as possible, in color, and the photo size should be at least 1000 pixels x 1000 pixels. NOTE: Click here to view the Main Photo and how your photo will be positioned on the Legacy Website’s homepage.

IV. Whatever photo you would like to use as the Main Photo on the Legacy Website’s LEGACY PAGE (page 2) should be as clear as possible and the photo size should be at least 1000 pixels x 1000 pixels. NOTE: Click here to view the Main Photo and how your photo will be positioned on the Legacy Website’s second page.

VIDEOS

I. Funeral service and home video files should be as clear as possible.

II. If you would like to use a video that was previously posted on YouTube, you do not have to upload the full video file to send to us. Simply, upload the link only in a Microsoft Word or Google Doc, and we can add it to the website that way. FYI: This is actually the quickest and therefore preferred method to handle and add video files, but not a required method.

OBITUARIES

I. The funeral service hired to take care of the arrangements for your loved one, should have emailed you a digital copy or file of the obituary for your review and approval prior to print (making physical copies for the service). If you still have that email/file, simply upload that. It should be in a .PDF format. Important: If you do not or no longer have access to that email or digital file, you will need to obtain a physical copy of your loved one’s obituary and scan each page and upload them that way.

MILESTONES

I. Simply, type out the milestones you’d like to share on the website and upload that Microsoft Word or Google Doc. Note: Exact dates aren’t required but they’re very useful. We will need the month and year of each milestone, however, so please keep that in mind.

Is there a photo or video limit?
Yes and no. We want you to have the ability to share as many of your favorite photos and memories as you like. This can be 25 photos, or even 50 photos! But, we may have to put a reasonable limit in place if it gets out of hand.

We don’t know what that number is, but we’ll let you know if you get close to it.

Can I add more videos or pictures in the future?
Yes, up to ten items per month if needed- at no cost. Update requests can be made via email only.
features
What are personalized domain names?
Personalized domain names are another free feature that gives each Legacy Website the ultimate custom/personal touch. Example: If your loved one’s name is Joie Sims, their personalized website domain name will be joiesimms.yourlegacyliveson.org. Or, if your loved one’s name is Marion Carter, their personalized website domain name will be marioncarter.yourlegacyliveson.org. And, so on.

NICKNAMES / DIMINUTIVE NAMES

IMPORTANT: Just like all domain names, a domain name is proprietary, which means that only one person can own or use it at a time. So, if your loved one has a common or popular name like John Smith, for example, we can use a nickname or middle name instead.

Example: Our demo site includes a fictitious young lady name: Symaria Hall but we used the diminutive or nickname “Mary Hall” for her Legacy Website domain name: maryhall.yourlegacyliveson.org.

QR CODES

Your loved one’s Legacy Website will also include a free personalized QR Code, so you can share it with others with ease. Click here to try out our Legacy Website demo QR Code. Be sure to scan it.

What are milestones?
Our lives are filled with various milestones, like: Graduations, entering adulthood by starting a new job, getting a promotion, getting married, having children, etc. These highlights or milestones will be displayed prominently for friends and family to see.
Can I control who has access to the Legacy Website?
Yes. For no additional cost, you can password-protect your loved one’s Legacy Website; whereby, visitors will need to input a password that you create to access the website.

IMPORTANT: Once your loved one’s Legacy Website has been created and published, simply email us the link to your loved one’s new Legacy Website and your created password (make it hard to guess), and we will lock your website.

NOTE: Upon receipt of your link and password, please allow up to 48hrs. for our team to apply and test the website’s new password functionality.

Can I watch my loved one's full funeral service on their Legacy Website?
Legacy Websites allow family and friends the ability to view your loved one’s funeral services if they were unable to attend or if they simply wanted to revisit the service.

NOTE: A family member, friend or professional videographer will need to capture and provide this full video file to us.

IMPORTANT: We will not be able to add the funeral service to your loved one’s Legacy Website without the video file being provided to us. WE CANNOT ATTEND OR RECORD YOUR LOVED ONE’S FUNERAL SERVICE.

Can I view my loved one's obituary on their Legacy Website?
Legacy Websites allow family and friends to view your loved one’s obituary in its original format online. NOTE: You can turn the obituary’s page by clicking the arrows on the left and right sides the page OR for an even cooler experience, by clicking or tapping (mobile users) to top corner of a page. You can then turn the page like the physical obituary.

IMPORTANT: The funeral service hired to take care of the arrangements for your loved one, should have emailed you a digital copy or file of the obituary for your review and approval prior to print (making physical copies for the service). If you still have that email/file, simply upload that. It should be in a .PDF format.

If you do not or no longer have access to that email or digital file, you will need to obtain a physical copy of your loved one’s obituary and scan each page and upload them that way.

How do I use the donations feature?
CashAPP: Simply, send us the $Cashtag you’d like to have donations sent to.
PayPal: Simply, send us the PayPal.me link you’d like to have donations sent to. Click here to learn more about this PayPal feature.
funeral homes
Can I offer Legacy Websites to our clients?
Absolutely. Simply register your funeral home here. It’s quick and free.
Is the price for a Legacy Website different for funeral homes?
The purchase price is the same for all clients – whether they’re working with a funeral service provider, or looking to purchase a Legacy Website from us directly.

That said, a 40% referral fee (of the purchase price) will be paid to all registered funeral homes, per Legacy Website purchase.
Please click here to register your funeral home or service company. It’s fast and free to do so.

Can I include a Legacy Website as a standard service feature for all of my clients?
Absolutely. By doing so, you will not only increase your company’s revenue earning potential – with our guaranteed referral fee baked into each sale – you’ll also bolster your service offerings! Particularly, if you’re one of the first in your area to offer this new and exclusive online experience to your clients.
Will my funeral home's name be featured on my client's Legacy Website?
Yes! If a client purchases a Legacy Website through your funeral home, that client’s Legacy Website will include the following:

I. Your funeral home’s name and/or logo.
II. Your funeral home/company slogan.
III. A direct link to your funeral home’s website.

Here’s a live example.

What is the best way to get my client's files to you for their Legacy Websites?
OPTION A

I. Email us your client’s name and we will create a Google Drive folder (with their name).
II. We will email you a private link granting you access to upload the files to that specific folder.

OPTION B
Alternatively, you can:

I. Setup a Google Drive folder for Legacy Website clients.
II. Name each folder after the client.
III. Grant this Google email address access to each client folder: pewplellc@gmail.com.

Then, just give us the heads up that the files are available.

IMPORTANT: In either scenario, you can actually send us the exact same photos, acknowledgements and tributes that your client sent you for the obituary. With the exception of video files, no additional steps are necessary. NOTE: The Milestones highlighted in the obituary will be used for the Milestones section of the Legacy Website, unless your client request otherwise.

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